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Customer Stories
Real stories, real results
Explore how our customers use SmartStay to improve efficiency, reduce workload, and elevate every stay. Plus, read the latest SmartStay news.

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The New $100m Pullman Hotel: Liverton Delivers Every Layer of Hotel Technology
The owners of Pullman Hamilton have selected Liverton Group to design and deliver a complete technology ecosystem for the landmark new hotel. When complete, Accor’s Pullman Hamilton will introduce a new level of premium accommodation to New Zealand's Waikato region. The $100 million development is transforming Hamilton's tallest building into a 191-room Pullman hotel, complete with restaurants, day spa facilities, premium guest amenities and a rooftop lounge overlooking the c
Jun 9


The Future of Hotel Access Has Arrived - SmartStay Launches Digital Wallet Keys
Your hotel room key just got a lot smarter. Hospitality technology company Liverton Group has this month launched digital wallet keys through its SmartStay guest platform, allowing guests to unlock their room using Apple Wallet or Google Wallet, no app download required. As part of the continued evolution of the SmartStay platform, guests can now complete digital check-in via web, mobile or a self-service kiosk, receive physical or digital room keys instantly, and head stra
May 11


Smoother Check-Ins with SmartStay at Kona Kai Resort, San Diego
San Diego's Kona Kai Resort partners with SmartStay to streamline arrivals and departures. At Liverton, our mission for SmartStay is simple: build smart, intuitive hotel technology that genuinely supports both guests and staff. That mission came to life in San Diego, where the iconic Kona Kai Resort recently rolled out SmartStay's self-service kiosk and web-based check-in/out system — with outstanding early results. Nestled on Shelter Island and operated by Noble House Hote
Apr 30


Touchdown and check-in: SmartStay lands at Clermont's Heathrow Hotel
Liverton partners with Thistle Heathrow Terminal 5, part of London’s Clermont Hotel Group, to streamline arrivals so guests can spend more time resting, recharging, and enjoying their journey. A irport hotels rarely feel like a typical stay. Guests don’t arrive to settle in — they arrive between journeys. Legs cramped from small seats. Chargers immediately plugged in. The thinking isn’t about exploring the neighbourhood; it’s practical: What time is my flight? How do I get to
Mar 2


SmartStay Streamlines the Guest Experience at Te Arikinui Pullman Auckland Airport
The lobby at Te Arikinui Pullman Auckland Airport has recently undergone a subtle yet impactful transformation. Guests arriving at the hotel are now welcomed not only by the front desk team, but also by Liverton’s SmartStay self-service kiosks, an innovative solution designed to streamline check-in and check-out while preserving Pullman’s signature hospitality. The response has been immediate. Guests are engaging confidently with the technology, completing check-ins efficien
Mar 2


SmartStay Arrives in New Zealand: Rydges Latimer Christchurch Goes Live
SmartStay has officially touched down in Aotearoa— and it’s already making an impact. Developed in partnership with EVT Hotels & Resorts , the rollout brings a mix of behind-the-scenes smarts and intuitive guest-facing tools designed to make stays smoother, arrivals easier, and operations sharper. The result? Less time in lines, more time enjoying the hotel, and increased revenue. A Trusted Local Favourite, Ready for What’s Next Just a stone’s throw from Latimer Square, Rydg
Mar 2
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