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Reduce Check-in & Check-out
To Minutes
Average check-in time using SmartStay kiosks is 2 minutes and 30 seconds from start to finish.
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ID Checks & Facial Recognition
SmartStay kiosks don’t just handle check-in - they also verify guest identity. This optional add-on enables scanning of government-issued IDs, such as passports or driver’s licenses, and validates them using facial recognition for a fast, secure, and contactless arrival experience.
24/7 Support
Designed for your hotel, and always ready for your guests. Kiosks provide reliable 24/7 service, easing pressure on staff and supporting guests whenever they arrive - in their preferred language.
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Room Selection
Just like choosing a seat on a plane, room mapping allows guests to visually select rooms based on floor, view, and category, including presentation of available upgrades. Increase guest choice, and revenue potential.
Drive More Revenue at Check-in
Offer the right upgrades at the right moments. SmartStay kiosks present guests with relevant add-ons during check-in like parking, late check-out, seasonal specials, and more. It’s a simple, automated way to increase spend while showing guests what's available to them.
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A Kiosk to Suit Every Property
With four different models available, there’s a SmartStay kiosk to suit every type of hotel or accommodation provider. From stylish desk kiosks and stand-alone units (like those found at airports), to in-wall units that can be positioned on the exterior of a building, and compact minis for smaller spaces.
Kiosks in Action
Renato Gualberto, General Manager of the Holiday Inn Auckland Airport, talks about the success of adopting SmartStay kiosks at their busy hotel.
Features
SmartStay kiosks empower guests to check-in and out without staff assistance, reducing pressure on front desk teams and long wait times. Operating around the clock, kiosks support high-traffic periods and late arrivals with consistent service.
Connects to your Loyalty & Membership
Guests can easily sign up or access your loyalty programme during check-in to unlock exclusive perks.
Room Key Encoding
Kiosks encode RFID and magnetic room keys automatically so guests receive ready-to-use keys without staff involvement.
Printed or Emailed Information & Receipts
Guests receive an arrival slip with their room number, Wi-Fi password, amenity details, and a full tax invoice issued at check-out.
Custom Branding
Your kiosks will reflect your branding with tailored fonts, colours, and messaging for a consistent and professional guest experience.
Secure Payments & SOC2 Compliant
Guests can pay using card or stored payment methods during check-in or check-out for a smooth, contactless transaction.
24/7 Self-Service in Multiple Languages
Guests can check-in and out 24/7, in their preferred language. Perfect for after-hours arrivals and international guests.
TRUSTED BY 400+ HOTELS GLOBALLY
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