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Digital Check-in & Check-out
Before arrival on their own device
Give guests the flexibility to check-in and out on their own terms, and on their own device. SmartStay’s mobile and web solution allows guests to complete everything ahead of time, from ID verification to room selection, creating a smooth, contactless experience.
Guests are choosing self-service
For speed & convenience
On average, 35–40% of guests at properties using SmartStay complete check-in digitally.
Check-In Anywhere
Guests can check in anywhere on their own device, with no app required. A secure link sent via SMS or email lets them confirm details, verify identity, upgrade, and make payments before arrival. Room keys can be added to their phone wallet or collected on arrival.
ID Checks & Facial Recognition
SmartStay can handle all elements of check-in, including verifying guest identity. This optional add-on enables scanning of government-issued IDs, such as passports or driver’s licenses, and validates them using facial recognition for a fast, secure, and contactless arrival experience.
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Drive More Revenue at
Check-in
Offer the right upgrades at the right moments. SmartStay presents guests with relevant add-ons during check-in, from room upgrades to extras like parking or late check-out, or seasonal specials. It’s a simple, automated way to increase spend while showing guests what's available to them.
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Features
Multi-Language
For Internationals
Make it easier for guests to interact with your property, in their preferred language.
SOC 2 Compliant
& Pen Tested
Our systems have gone through rigorous testing so you can rest assured we have the most up-to-date security.
Room mapping
And upgrades
Give guests the power to choose and upgrade to their room, just like selecting a seat on a plane.
Connects to your
loyalty programmes
Sign up or access membership to utilise rewards and benefits during check-in.
Available 24/7
with your branding
Always on, always ready, and in your branding, for consistent look and feel.
Room Information
and tax invoices
Guests receive an arrival slip with their room number, Wi-Fi password, amenities, and a full tax invoice issued at check-out.
TRUSTED BY 400+ HOTELS GLOBALLY
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