top of page
Faster Interactions
Easier to manage
SmartStay logs all messages with the right team members, automatically prioritises, and tracks to completion.
Reduce printing costs with digital compendiums, show real-time information, and provide direct booking links.
.png)
Easier Enquiries, for Everyone
Automated guest messaging ensures simple questions are answered instantly, while more complex enquiries are directed to the right team member. Tickets are tracked seamlessly through to completion, with built-in timing escalations, and no apps to doenload.
Guest Messaging Features
Let guests chat with your team the way they expect to - instantly and on their preferred device. SmartStay Guest Messaging enables seamless communication during their stay, improving responsiveness, reducing front desk workload, and enhancing the overall guest experience.
Instant Routing
Automatically delivered to the right team member.
No Apps & In Real Time
SMS and email alerts for staff, real time notifications, and no app download.
Tracked to Completion
Monitored and escalated until resolved.
Custom Service Controls
Set service hours by department, priorities, and escalation rules.
Automated Messaging
Smart responses to FAQs, instantly handled.
Service Management Dashboard
Full visibility of all requests and request history.
Digital Compendiums
Your compendium is valuable real estate, and it shouldn’t be stuck in a drawer. SmartStay helps you move it online, giving guests an easier and more interactive way to explore what your property has to offer. Accessible via QR code from their own device, allowing access to the information they need, anywhere.
.png)
Digital Compendium Features
Direct Bookings
Remove friction
Include direct links for services, dining, and future stays.
Easy Access
From anywhere
No apps required, simply scan a QR code and save to access anywhere, anytime.
Connects Loyalty
Seamlessly
Highlight loyalty member benefits and encourage sign-ups, integrated seamlessly.
Promote
What matters
Showcase offers, promotions, or services, and easily change what you want to highlight first.
Reduce Costs
No printing
Eliminate outdated, costly, damaged, and slow to update printed compendiums.
Easy to Update
Always current
The most up-to-date information, real time updates, and no waiting for a print run.
TRUSTED BY 400+ HOTELS GLOBALLY
bottom of page