Web Check-in/out
Streamline the guest journey with our App-less guest platform.
Building on top of our award winning platform invite your guests to complete check-in before they arrive at your property.
Waiting in line and desk check-in is a thing of the past. Empower your guests to customise their stay and re-deploy existing resource to make their experience memorable.
Our platform is "Appless" no need to download and install cumbersome software. Guests will be contacted in advance of their stay via automated EMAIL and SMS.
Gather key information from your guests and complete pre processing in advance of their stay. On arrival, the hard part is done! Guests collect their key and access the room.
01 Streamline Arrivals
Generate additional revenue by offering upgrades personalised to the guest profile and stay history. Promote in house amenities and take the guest experience to the next level.
02 Increase Revenue
Have any special requests? Interested in amenities? We've got you. Guests can personalise their stay and connect with your team before arrival at your property.
03 Guest Enagement
We take the hard part out of the check-in process and free up time for your staff to engage with guests when they arrive at your property.
04 Staff Efficiency
Your Brand. Our Platform
Our platform has been designed from the ground up to be themed. Adjust images, fonts, colours, wording using our admininistration portal. The sky's the limit and your brand is front and centre.
-
Brand customisation out of the box
-
Wording customisation for EMAIL, SMS and Guest flows
-
Support for Twilio, SendGrid and other 3rd party services to present your domain and name directly to guests
Membership & Loyalty
Loyalty programmes are an important part of the guest journey and can be critical to the success of a brand.
During the arrival process our platform will identify if a guest is enrolled in your programme.
For existing members, a visualisation of a membership level is presented, benefits are displayed at various parts of the process and dynamic discounts can be offered on specific hotel amenities where needed.
For non members loyalty sign up is presented along with the benefits to join your programme. Enrolments are sent directly to your loyalty programme or to your back office for processing.
Integrations.
We integrate directly with your property systems to deliver the best possible guest experience.
We connect to over 70 different platforms and maintain a talented in house development team to ensure integrations are kept up to date and secure.
-
All payments made through our platform will settle into your bank account directly.
-
Changes made to guest profiles and reservations are live. All data flows through to your systems directly.
Key Flexbility
Accessing your room after check-in is a key part of the process and we've got options.
Apple/Google Wallet?
We link into your lock system and can issue wallet based keys (platform dependant)
Have a SmartStay Kiosk in your lobby?
Scan a QR code and pick up the key. Our record is 7 seconds!
Mobile App?
Using our SmartStay App or your own system we can hand off to access a digital key at the end of the check-in process.
Key Pick Up?
Guests can pick up their keys on arrival giving your staff the ability to engage and run final arrival checks.
Observable By Default.
Our platform comes with a comprehensive management portal giving you the power to report, track and make changes to increase guest usage & revenue.
-
Interactive dashboards covering key metrics
-
On demand and scheduled reports
-
Data exports available to feed into 3rd party BI tools