F&B
Elevate your food and beverage offering using SmartStay
Streamline ordering and make it easy for guests to access your F&B services on property.
Using SmartStay hotel guests can order direct to their room, pay by credit card and access discounts.
Our platform is "Appless" no need to download and install cumbersome software. Guests simply scan QR codes throughout your property to view and order items.
Benefits
Make it easy to access your services by implementing QR codes throughout your property. Customers of SmartStay have reported an increase of up to 50% in sales revenue when compared to other platforms
01 Increase Revenue
All guest funds are paid direct to your bank account. We do not hold revenue or charge additional transaction fees
02 No Hidden Fees
Our platform has a dedicated connection to your PMS system and allows guests to link reservations for the duration of their stay. Membership recognition and dynamic discounts can be applied automatically.
03 Guest Recognition
Guests can engage and order direct to your kitchen allowing you to re-deploy staff into other areas to improve efficiency and revenue.
04 Staff Efficiency
Our platform has been designed from the ground up to be themed. Adjust images, fonts, colours, wording using our admininistration portal. The sky's the limit and your brand is front and centre.
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Brand customisation out of the box
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Wording customisation for EMAIL, SMS and Guest flows
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Support for Twilio, SendGrid and other 3rd party services to present your domain and name directly to guests
Your Brand. Our Platform
Membership & Loyalty
Loyalty programmes are an important part of the guest journey and can be critical to the success of a brand.
During the arrival process our platform will identify if a guest is enrolled in your programme.
For existing members, a visualisation of a membership level is presented, benefits are displayed at various parts of the process and dynamic discounts can be offered on specific hotel amenities where needed.
For non members loyalty sign up is presented along with the benefits to join your programme. Enrolments are sent directly to your loyalty programme or to your back office for processing.
Integrations.
We integrate directly with your POS system to deliver the best possible guest experience.
We connect to over 70 different platforms and maintain a talented in house development team to ensure integrations are kept up to date and secure.
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Orders made through our platform will print directly to the Kitchen
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Smart links are available to 3rd party systems to provide discounts and other recognitions.
Order Intelligence
When making an order via SmartStay the platform will analyse guest selections and action business rules defined by your property automatically.
Discounts can be applied based on membership levels, upsells can be offered based on current selections and past order history. The sky's the limit and we've built the system to be flexible to handle even the most complicated of secnarios.
Order Analytics & Reporting.
Our platform comes with a comprehensive management portal giving you the power to report and track all orders made through the system.
This information can be viewed using interactive dashboards, on-demand reports and scheduled to be sent to key stakeholders.